Cannot Switch WiFi on with Republic Wireless 1.0/2.0 Phones

Symptoms

  • When switching on the WiFi setting, it immediately switches back off 

Environment

  • Moto E1
  • Moto E2
  • Moto G1
  • Moto G3
  • Moto X1
  • Moto X2

Resolution

  1. Clear the system cache
  2. Test the problem in safe mode
  3. Try enabling Bluetooth
  4. Open a help ticket sharing your results 
    • Please specify if Bluetooth remained enabled in step 3

 

Additional Notes

Do not factory reset the phone as this may impede ability to activate or use service

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Article Created From

  • 1405943

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