Symptoms
- Text messages will appear with incorrect Chinese characters or emojis
Environment
Resolution
- Ensure that you are using Android Messages as your default messaging application
- If the other party is sending the message from an Android phone, having them try using Android Messages should resolve the issue
- Also have the message sender/originator try removing any emojis from their message and send them separately from the text block
- If you continue to receive Chinese characters in your received messages, open a help ticket
- Request to be added to bug: 1775313
Cause
Republic Wireless uses industry-standard UTF-8 encoding for text messages and does not support other encoding formats. Texts received with nonsense characters are likely sent with UTF-32 or a different unsupported encoding format. Emojis are often the catalyst for this issue.
(Update 10/8/2019) We are aware of a network issue which results in some received text messages (from various originating cell phone carriers) display Chinese characters for republic members. We are currently working with our network operator to resolve this issue. (if impacted, you can have your contacts try the troubleshooting steps above, and be asked to be attached to the master ticket to be notified once the network problem is resolved)
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Article Created From
- 1399314