Cellular Data Was Used More Quickly Than Expected

Symptoms

• Data was used quickly
• Received multiple data usage notification alerts in a short time frame
• Unable to use cellular data after reaching limit

Environment

• All Republic Wireless phones excluding the Motorola DEFY XT
• Republic Wireless application

Resolution

1. Review what applications are using data
   
   • How to View Data Usage in Settings on 1.0/2.0 Phones
   • How to View Data Usage in Settings on 3.0 Phones
   • How to View Data Usage in the Republic Wireless App on 1.0/2.0 Phones
2. If you have any questions about what you see, please open a Help Ticket  or reply to your existing ticket and provide your data use records
   • How to Provide Data Use Records to Republic Help for 1.0/2.0 Phones
   • How to Provide Data Use Records to Republic Help for the Nexus and Google Phones
   • How to Provide Data Use Records to Republic Help for 3.0 Motorola and Alcatel Phones
   • How to Provide Data Use Records to Republic Help for Samsung Phones

Additional Notes

For recommendations on limiting usage, see How to Limit or Prevent Excessive Cellular Data Usage

For information on why usage may have increased, see Why Is My Phone Using so Much Data?

Republic Wireless Help is unable to see which individual apps on your phone have used data. Providing your data use records enables us to see which apps have used data and to determine how to troubleshoot the issue.