Phone Is Not Powering on and the Screen Is Black

Symptoms

  • Phone is not powering on 
  • Screen is black

Environment

  • All Republic Wireless 3.0 Phones
  • No physical or water damage

Resolution

  1. Remove any phone case and/or screen protector
  2. Force Reboot Your Phone
  3. If the issue persists, please Clear the System Cache
  4. If the screen is still black, Perform an External Factory Reset
    • Note: This step will delete all files on your phone
  5. If the issue persists after the reset, open a Help Ticket or respond to your existing ticket

 

 

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Article Created From

  • 1398501

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