Symptoms
- Unable to access phone for file transfer when connected to computer via USB
Environment
- Motorola phones on Marshmallow and above
- Nexus & Pixel phones on Marshmallow and above
- Alcatel phones on Marshmallow and above
- Windows Desktop/Laptop
Resolution
Cause
The option to enable data transfer has not been selected on the phone
______________________________________________________________________________
Article Created From
- 1394097