When Doing a Factory Reset, Will the Operating System Remain KitKat or Will It Become Lollipop?

Environment

Answer

Yes, a factory reset does not upgrade or downgrade the Android software. A phone operating on KitKat will continue to do so until you perform a software update.

Additional Notes

If you'd like to update your phone to Android Lollipop, please follow this guide to Install the 5.1 System Update for Android 4.4.4 KitKat Phones


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