Unable to Use Phone Away from WiFi and the Cell Icon Is Empty

Symptoms

  • Phone works for calls and messages on WiFi
  • No Cell Service
  • No Signal
  • Unable to make or receive calls and messages on cellular networks
  • The cellular triangle is hollow or empty
  • "You do not have access to cellular service" message

Environment

Resolution

  1. Confirm that there should be cellular signal in your area
  2. Refresh the Republic Wireless Activation
  3. Open or reply to your  Help Ticket with two to three exact street addresses where you experience this issue
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Article Created From

  • 1388937

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