How to Escalate a Ticket Opened with Expert Customers

Objective

  • To escalate an open help ticket that's been sent to a panel of Expert Members 

Environment

  • Open Help Ticket
  • Have received an email stating request has been sent to "Expert Customers"

Procedure

Use one of the following options:

  • When you are notified by email that your ticket is offered to the Expert Customers, select the option to return your ticket to the Republic Wireless queue
  • Ask an Expert Customer to escalate your ticket

Additional Notes

Tickets are escalated with the same priority, categorization, and timestamp as originally submitted to Republic Wireless

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Article Created From

  • 1355773

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