- To escalate an open help ticket that's been sent to a panel of Expert Members
- Open Help Ticket
- Have received an email stating request has been sent to "Expert Customers"
Use one of the following options:
- When you are notified by email that your ticket is offered to the Expert Customers, select the option to return your ticket to the Republic Wireless queue
- Ask an Expert Customer to escalate your ticket
Tickets are escalated with the same priority, categorization, and timestamp as originally submitted to Republic Wireless
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