Cannot Receive Phone Calls from a Correctional Facility

Symptoms

  • Facility does not recognize Republic Wireless as a cell phone provider

Environment

  • Republic Wireless phone

Resolution

Republic Wireless phone numbers are VoIP (Voice over Internet Protocol) numbers, which are recognized by some organizations as landline numbers instead of cell phone numbers.

Some facilities' systems are not able to call VoIP numbers. The only workaround is to transfer the Republic Wireless number to a standard cell phone carrier which will be accepted by the facility. 

 

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Article Created From

  • 1387647

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