(Archived) Receiving "Incompatible SIM" Message While Trying to Activate a New Phone

Note: This article has been archived. See "Incompatible SIM" Received During Activation

Symptoms

  • Receiving "Incompatible SIM" message while trying to activate a new phone

Environment

Resolution

  1. Open a help ticket
  2. Provide the Device ID
  3. Provide your ICCID
  4. Confirm your preferred shipping address for the purpose of receiving a new SIM card 

 

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Article Created From

  • 1387799

Article Archived

  • 06/18/18

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