"Incompatible SIM" Received During Activation

Symptoms

  • "Incompatible SIM" message received during activation
  • Unable to initiate activation

Environment

Resolution

  1. Confirm the ICCID and SIM Card Information
  2. Open a Help Ticket or existing Help ticket 
  3. Provide the information from Step 1 in the ticket as well as a shipping address

Additional Notes

This may be caused due to the an old incompatible SIM Card in your phone. For more information see: Can I Use My Old SIM Card in My New Phone?

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Article Created From

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