"Guest User" Shows and Unable to Call or Text

Symptoms

  • "Guest User" shows on display
  • "To delete apps and data, remove guest user" message shows
  • Unable to use downloaded applications
  • Calling and Texting isn't working
  • Lock screen security doesn't work

Environment

  • All 3.0 Motorola phones

Resolution

  1. Swipe down notifications
  2. Tap REMOVE GUEST

Cause

A Guest User account is currently in use on the phone, which cannot use downloaded applications.  As the Republic application is a downloaded application, it won't work in this mode.

Additional Notes

Guest User accounts can be setup and removed by reviewing How to Switch to the Guest User on a Motorola Phone

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Article Created From

  • Pop-Up Shop interaction 

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