Symptoms
- Unable to call using cellular
- Unable to text using cellular
- Unable to use cellular data
Environment
Resolution
- Confirm the basic network settings for your phone are configured properly
- Power the phone off and back on
- Refresh the Republic Wireless activation
- CDMA phones only: Update the phone's data profile
- How to Update the Data Profile on a Republic 1.0 or 2.0 Motorola Phone
- How to Update the Data Profile on CDMA-Active Motorola, Nexus, and Google Phones on 7.1 Nougat or below
- How to Update the Data Profile on Motorola, Google or Nexus Phones Running Android 8.0 Oreo or Higher
- Note: If you do not see the option to update your data profile you will need to reset the cellular settings first:
- Reset the Network Settings
- Open a Help Ticket and provide 2-3 addresses where you see this issue
Additional Notes
If you are unsure if your phone is using a CDMA SIM card, see How to Tell If a Phone Is Active on GSM or CDMA
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Article Created From
- 1387440