Cannot Get past the Google Login Screen After a Factory Reset

Symptoms

  • Unable to log back into Google account with correct credentials after completing a factory reset

Environment

Resolution

Please contact Google Support

Additional Notes

  • If you are unable to locate the original Google account associated with the phone it will result in the phone being bricked and no longer usable.
  • If you reset your Google Account password and need to do a factory reset, wait 24 hours after changing your password before resetting your phone. For security, you cannot use an account to set up a device after reset if that password changed within 72 hours.

Article Created From

  • 1383785

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)