How to Obtain the Device ID (MEID) of a Moto G3 That Won't Turn on.

Objective

  • Obtain the device ID of a Moto G3 that's dead or bricked without logging into your account

Environment

  • Moto G3

Procedure

  1. Turn off and unplug the phone
  2. Remove the back cover by putting your finger in the bottom corner hole in the cover and pry it off.
    • Note: Do not use tools to remove cover
  3. The white sticker in the middle of the battery will list the MEID HEX
  4. Copy this number then Replace the back cover
    • If this information was requested in a help ticket, respond to the ticket with the MEID HEX or take a picture of it and attach it to your ticket

 


Article Created From

  • P8RT1Y9IXG

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)