My 3.0 Phone is Stuck in a Boot Loop

Symptoms

  • Phone rebooting repeatedly 
  • Unable to get past initial start-up screen

Environment

Resolution

  1. Force reboot your phone
  2. Complete a cache wipe
  3. Perform a factory reset

Cause

This usually indicates an issue with the phone's hardware or software

Additional Notes

 If you're unable to force the phone to reboot or power it off, allow the battery to drain before trying the cache wipe and factory reset.


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