Activation Not Completing, "Your Activation is Underway...This Should Take Less Than an Hour" Displays for an Extended Time

Symptoms

  • Activation not completing
  • Message: "Your activation is underway... This should take less than an hour"
  • The activation message is displayed for more than an hour

Environment

Resolution

  • If attempting to activate between the hours of 12am and 6am ET, wait for the activation to complete after 6am ET
    • Note: If you're experiencing this issue outside of the hours mentioned, please review our Status page and if there are no outages or maintenance occurring, please open a Help Ticket

If no maintenance is currently happening:

Cause

  • Our cellular partners run nightly scheduled maintenance during off-peak hours. Activation attempts started during maintenance will resume when maintenance is completed.
  • Failures outside of this timeframe can be due to various reasons

Additional Notes

  • In some instances, the time for a maintenance period may be extended
    • Any changes should be reflected on the Status page

Article Created From

  • 1371732

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