Activation Not Completing, "Your Activation is Underway...This Should Take Less Than an Hour" Displays for an Extended Time

Symptoms

• Activation not completing
• Message: "Your activation is underway... This should take less than an hour"
• The activation message is displayed for more than an hour

Environment

• All Republic Wireless phones
• Activation

Resolution

• If attempting to activate between the hours of 12am and 6am ET, wait for the activation to complete after 6am ET
  • Note: If you're experiencing this issue outside of the hours mentioned, please review our Status page and if there are no outages or maintenance occurring, please open a Help Ticket

If no maintenance is currently happening:

• Refresh your Republic Wireless activation

Cause

• Our cellular partners run nightly scheduled maintenance during off-peak hours. Activation attempts started during maintenance will resume when maintenance is completed.
• Failures outside of this timeframe can be due to various reasons

Additional Notes

• In some instances, the time for a maintenance period may be extended
  • Any changes should be reflected on the Status page