Symptoms
- "Cell configuration required" error
- Reset Device "Warning: SCRTN will execute the following operation and reboot phone, are you sure to continue? Reset the MDN to factory default. Reset the MSID to factory default. Reset the Slot 1 NAI to factory default. Reset the Slot 1 NAI password to factory default" message
- Unable to place calls on WiFi or cell
Environment
- All Republic Wireless Phones
- CDMA network
- Android 7.1 and Below
Resolution
- Connect to WiFi
- Open Settings
- Tap More under "Wireless & Networks"
- Tap Cellular networks
- Tap CDMA subscription
- Tap RUIM/SIM
- Tap Carrier settings
- Tap Update device config and wait for the download to finish
- Open the dialer
- Enter the code *#*#72786#*#*
- Wait for the phone to reboot
Cause
Incorrect cellular settings
Additional Notes
This will not factory reset your phone or cause any data to be lost. The "reset" is only for the cellular settings of the phone.
Article Created From
- 1371612