"Uh-oh. Order lines must contain an offer with ref_id." When Attempting to Activate as an Existing Number

Larry A.

Symptoms

Upon activation, members receive "Uh-oh. Order lines must contain an offer with ref_id." when attempting to replace an existing number

Update the Republic Wireless app
- If this step does not resolve the issue, please continue with the steps below.
Clear the system cache
Check for system updates
Reinstall Republic Wireless and Republic Telephony application updates
Attempt activation as an existing number
Login to your My Account portal and ensure that no terms of service updates are showing
If you receive the same error, please open a help ticket and include the affected phone's MEID

There has been some success in cases where members have waited up to an hour after reinstalling the updates to attempt the activation again.