Not All Messages are Downloaded When Installing Republic Anywhere

Symptoms

  • Messages not downloaded in Republic Anywhere
  • No response when you "Tap to download" 

Environment

  • Initial Republic Anywhere app installation 
  • All Republic Wireless 3.0 phones
  • Data saver is enabled

Resolution

  1. Turn Off Data Saver
  2. Manually sync Anywhere text history

Cause

While the data saver is enabled, the phone will conserve or disable cell data. Anytime cell data is disabled, the connection to Republic servers where messages are stored will be severed. Messages from the past 30 days will not download properly without a data connection.

Additional Notes

Messages received & deleted within the last 30 days will also be downloaded when Anywhere installs.


Article Created From

  • 1365961

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