Error "Turn off Airplane Mode to Place Call" When Attempting Cellular Calls

Symptoms

  • Error "Turn off airplane mode to place call" seen during attempt to call over cellular network
  • Cell triangle may be empty
  • Calls placed via WiFi will work 

Environment

Resolution

  1. Verify Airplane Mode is Not On
  2. Verify Cell Radio Power Setting is ON
  3. Open a Help Ticket
    1. Include a List of Applications with the help ticket
    2. Include in the ticket whether radio power setting stayed on or not

Article Created From

  • 1362298

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