Error "Turn off Airplane Mode to Place Call" When Attempting Cellular Calls


  • Error "Turn off airplane mode to place call" seen during attempt to call over cellular network
  • Cell triangle may be empty
  • Calls placed via WiFi will work 



  1. Verify Airplane Mode is Not On
  2. Verify Cell Radio Power Setting is ON
  3. Open a Help Ticket
    1. Include a List of Applications with the help ticket
    2. Include in the ticket whether radio power setting stayed on or not

Article Created From

  • 1362298

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)