Environment
Answer
This most often happens due to the phone disconnecting from WiFi, and the apps continuing to run on cell.
Additional Notes
Sometimes this is due to a setting on the phone:
- How to Check the WiFi Sleep Policy Setting on 1.0 and 2.0 Phones
- How to Check the WiFi Sleep Policy Setting on Motorola 3.0 Phones, Android 7.0 and Below
- How to Check the WiFi Sleep Policy Setting on Motorola 3.0 Phones; Android 7.1 and 8.0
- How to Check the WiFi Sleep Policy Setting on Samsung Galaxy Phones
- For Motorola 3.0 and Google Pixel Phones running 8.1 and above: Ensure the Phone Connects to Saved WiFi Networks Automatically
If you suspect your phone has issues with WiFi connectivity, open a help ticket
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