Page Plus "Invalid Account Number" Exception Message

 

Symptoms

  • Port order is being rejected for invalid "Account Number" exception message

Environment

  • Porting a telephone number to Republic Wireless from Page Plus

Resolution

  1. Contact the carrier you are porting from to confirm the account number
  2. Respond to the "Phone Number Port Exception" email with the valid account number

Cause

Page Plus rejected the port order due to an invalid account number

Additional Notes

  • Page Plus Account Number is the 10 digit phone number
  • Include a bill copy when responding back to us if the Account Number was valid in the first place

 


Article Created From

  • 1359567

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