Symptoms
- Port order is being rejected for invalid "Account Number" exception message
Environment
- Porting a telephone number to Republic Wireless from Page Plus
Resolution
- Contact the carrier you are porting from to confirm the account number
- Respond to the "Phone Number Port Exception" email with the valid account number
Cause
Page Plus rejected the port order due to an invalid account number
Additional Notes
- Page Plus Account Number is the 10 digit phone number
- Include a bill copy when responding back to us if the Account Number was valid in the first place
Article Created From
- 1359567