How to Test Audio Jack in the Device Help App


  • Test headphones in Device Help to determine whether the headphone jack is faulty



  1. Open Device Help
  2. Tap FIX
  3. Tap Hardware Tests
  4. Tap Audio jack
  5. Insert earphones into the audio jack
  6. Follow the on-screen instructions

Additional Notes

If the Hardware tests are failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 

Article Created From

  • 1360281

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)