How to Test Audio Jack in the Device Help App

Objective

  • Test headphones in Device Help to determine whether the headphone jack is faulty

Environment

Procedure

  1. Open Device Help
  2. Tap FIX
  3. Tap Hardware Tests
  4. Tap Audio jack
  5. Insert earphones into the audio jack
  6. Follow the on-screen instructions

Additional Notes

If the Hardware tests are failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 


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