Voicemail Password No Longer Recognized

Symptoms

  • Password no longer recognized when attempting to access voicemail
  • May receive a message stating that the password entered is wrong

Environment

  • Voicemail
  • Use voicemail password feature enabled

Resolution

  1. Follow the steps in Change Voicemail Password to disable and then re-enable your voicemail password from within the Republic Wireless app
  2. Uninstall and then Reinstall the Republic Wireless Application
  3. Any one of the three following tips can improve the entry of touchtone codes over WIFi
    1. Mute the call while entering the password
    2. Enter the password slowly, allowing a pause for up to a full second between each number
    3. Try calling with the WiFi setting turned off

Cause

The tones that correspond to each number on the keypad are not transmitted as well over WiFi calls.


Article Created From

  • 1355912

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