(Archived) Are My Messages Private After Escalating from Directly?

Environment

  • Open Help Ticket
  • Originally replied by our Directly Experts
  • Ticket escalated from Directly Experts to Republic Help 

Answer

When a ticket that was opened with Directly is escalated, it is reopened in the Republic Wireless ticketing system.

Messages sent by you or service agents after escalation are not accessible from Directly or by Directly Experts. New messages are only visible to you and the Republic Wireless Support Team. 

Additional Notes

Messages sent prior to the escalation will remain visible by Directly.  For more information, please see Directly On-Demand Person-to-Person Support.


Article Created From

  • 1355773

Article Archived

  • 06/18/18

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