- Open Help Ticket
- Originally replied by our Directly Experts
- Ticket escalated from Directly Experts to Republic Help
When a ticket that was opened with Directly is escalated, it is reopened in the Republic Wireless ticketing system.
Messages sent by you or service agents after escalation are not accessible from Directly or by Directly Experts. New messages are only visible to you and the Republic Wireless Support Team.
Messages sent prior to the escalation will remain visible by Directly. For more information, please see Directly On-Demand Person-to-Person Support.
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