How to Provide Data Use Records to Republic Help for the Nexus and Google Phones

Objective

  • To Provide Data usage history to the Republic Team

Environment

  • Nexus and Google phones

Procedure

  1. Open the Settings app
  2. Tap Network & Internet
  3. Tap Data usage
  4. Tap Mobile data usage or App data usage
  5. Take a screenshot of this page
    • Note: It may require more than one screenshot to capture all of the information on this page
  6. Attach screenshots to your ticket through the Gmail appthe Outlook appthe Yahoo app, or your preferred email app

Additional Notes

The data usage page will have data usage broken down by app and by date. The top park breaks it down by date, and the bottom part breaks it down by app. Both sections are helpful in determining the cause of cellular data usage


Article Created From

  • 1351801

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