Symptoms
- Phone turns ON because it vibrates and makes sound but the screen is completely black
- The screen isn't responding
- Phone started turning OFF randomly few months prior to this issue
Environment
- All Republic Wireless phones
- No physical or water damage
Resolution
Please perform the following steps in order and make sure to retest the issue between each steps:
- Remove any phone case and/or screen protector if there is any
- Force Reboot Your Phone
- Next, if the issue persists, please Clear the System Cache
- If the screen is still black, Perform an External Factory Reset
- Note: This step will delete all of the data on your phone
- If the issue persists after the reset, we're ready to help you at 866-550-9843
Additional Notes
An external factory reset will reset your phone to a cleared state - apps, internal memory, contacts, photos/videos, or other personal info will not be backed up or synced automatically.