How Can I Opt out of Working with an Community Expert?

Environment

  • Help Center
  • Help ticket
  • Expert Member assistance through the Directly platform
  • Opt out of working with Expert Member

Answer

In the email you receive informing you your help ticket has been offered to the Republic Wireless experts to answer, you have the option to Opt out for this question, Opt out for this and all future questions, and Keep receiving answers. 

Opt out for this question will return this question immediately to the Republic Wireless help team. 

Opt out for this and all future questions will return this question immediately to the Republic Wireless help team and will stop all future tickets you submit from being routed to the Experts. Please note that this may mean that your question takes longer to answer. 

Keep receiving answers will leave your question with the Experts and they will respond promptly. 

For more information, please see Directly On-Demand Person-to-Person Support.

 

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(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)