Symptoms
- Phone is not listed as an available device when plugged in to the USB port
Environment
- Windows PC
- Motorola 3.0 Phones
Resolution
- Enable Developer Mode
- Tap Developer options from the Settings app
- Toggle USB debugging to the right
- Under Networking, Tap Select USB Configuration
- Ensure that MTP (Media Transfer Protocol) is selected
Additional Notes:
You may receive an error message "Cannot copy file the unit is either turned off or is disconnected" if MTP is not selected as the USB configuration.
Article Created From
- 1343497