Not Receiving Voicemail Notifications on Android 7 Nougat Samsung Galaxy Phones

Symptoms

• Not seeing any voicemail notifications in top notification bar
• Voicemail messages may not be shown in Phone application 

Environment

• Samsung Galaxy J3 (2016) 
• Samsung Galaxy J3 (2017) 
• Samsung Galaxy J7 
• Samsung Galaxy S6 
• Samsung Galaxy S7 
• Samsung Galaxy S7 edge 
• Android 7.0 Nougat 

Resolution

1.  Tap apps
2.  Tap settings
3.  Tap notifications
4. Tap advanced
5.  Tap menu (3 dots)
6.  Tap Show System apps 
7.  Tap Contacts 
8.  Ensure "allow notifications" is enabled
   •  You'll want to ensure that "allow notifications" is enabled for the Phone application; there may be several "Phone" apps, so enable on all of them

Cause

Notification settings

Additional Notes

These steps will not work for Android 8.0 Oreo versions of Samsung Galaxy Phones