How to Test Bluetooth for Motorola Phones

Objective

  • To determine if the Bluetooth antenna is malfunctioning

Environment

  • All Motorola Phones except Moto E1, Moto E2, Moto X1, Moto G1 and Motorola DEFY XT
  • Bluetooth
  • Device Help / Moto Help application

Procedure

  1. Open  the Device Help or Moto Help App
  2. Tap the Fix tab (for Device Help)
  3. Tap Hardware Tests
  4. Scroll Down to Sensors
  5. Tap the Bluetooth
  6. Tap Begin Test
  7. Follow the on-screen instructions to complete the test

Additional Notes

If the Hardware tests are failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 


Article Created From

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