Objective
- To determine if the Bluetooth antenna is malfunctioning
Environment
- All Motorola Phones except Moto E1, Moto E2, Moto X1, Moto G1 and Motorola DEFY XT
- Bluetooth
- Device Help / Moto Help application
Procedure
- Open the Device Help or Moto Help App
- Tap the Fix tab (for Device Help)
- Tap Hardware Tests
- Scroll Down to Sensors
- Tap the Bluetooth
- Tap Begin Test
- Follow the on-screen instructions to complete the test
Additional Notes
If the Hardware tests are failed, please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket.
Article Created From
- 1339044