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My Email Is Not Being Recognized for a Password Reset

Lane

Symptoms

Entering an email address in the password reset link and clicking CONTINUE results in a message that the email address is not associated with a Republic Wireless account

Environment

Password reset link

Resolution

Open a Help ticket

Cause

More than one account is associated with that email address

Additional Notes

Only one Republic Wireless account may be associated with an individual email address to function properly

Article Created From

1339147