How to Test the Cellular Network on Motorola Phones


  • To test the cellular network


  • All Motorola Phones except for Moto E1, Moto E2, Moto X1, Moto G1, and Motorola DEFY XT


  1. Turn off WiFi
  2. Open the app drawer
  3. Open the Device Help or Moto Help app 
  4. Tap the Fix tab (for Moto Help skip to next step)
  5. Tap Hardware Tests
  6. Tap Cellular network
  7. Results will be displayed below 

Additional Notes

Please take a screenshot of the Hardware Test page and open a Help Ticket providing the screenshot for reference. If you already have a ticket open, attach the screenshot to your existing ticket. 

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