Why has My Order Not Shipped?

Environment

  • Haven't received any email with the tracking number
  • All online orders

Answer

While most orders placed by 4PM ET are shipped out the same day, there can be a 24-48 hour processing time for the order. Actual shipping times start once the order has been fully processed and sent out.

Additional Notes

Orders can be tracked using this link: How to Track Orders. If the email with the tracking number has not been received after 48 business hours from placing the order, open a Help Ticket. Check your orders using this link: How to View Your Orders.


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