Why Has My Order Not Shipped?

Environment

  • Haven't received any email with the tracking number
  • All online orders

Answer

Most orders will ship out the same business day if ordered before 3:00 pm EST. Actual shipping times start once the order has been fully processed and shipped. Processing times are anywhere between 24-48 business hours, it is usually faster and then it ships out.

Additional Notes

Why Does My Order Take so Long to Process? Orders can be tracked using this link: How to Track Orders. If the email with the tracking number has not been received after 48 business hours from placing the order, open a Help Ticket. Check your orders using this link: How to View Your Orders.


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