Moto X4 Not Receiving Texts and Does Not Connect to LTE

Symptoms

  • Suddenly unable to use cellular data
  • Not receiving all text messages
  • SIM status screen reads:
    • "Mobile network state: Disconnected"
    • "Mobile network type: UTMS"

Environment

  • Moto X4
  • Android 8.0 Oreo
  • GSM carrier

Resolution

Reset network settings

Cause

Mobile network type settings were changed; resetting will default to correct network type.

 


Article Created From

  • 1332248

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