Symptoms
- Outgoing cell calls result in a busy signal
- Can receive calls on the cellular network
Environment
- Samsung Galaxy J3 (2016)
- Samsung Galaxy S8
- Samsung Galaxy S9
- Samsung Galaxy S9+
- GSM Carrier
Resolution
- Open the Phone app
- Tap the 3 stacked dots in the upper-right
- Tap Settings
- Scroll down and tap Supplementary services
- Tap Show my caller ID
- Set to Network Default
Cause
If you don't have this set to Network Default, our GSM cellular partners can't see what number is being used to place the call and aren't able to route the call correctly
Additional Notes
If you have a Motorola or Nexus phone on the GSM network and are experiencing this same issue, see: Outgoing Cell Calls Experience a Busy Signal
Article Created From
- 1329249