Outgoing Cell Calls Experience a Busy Signal (Samsung)

Symptoms

  • Outgoing cell calls result in a busy signal
  • Can receive calls on the cellular network

Environment

  • Samsung Galaxy J3 (2016)
  • Samsung Galaxy S9
  • Samsung Galaxy S9+
  • GSM Carrier

Resolution

  1. Open the Phone app
  2. Tap the 3 stacked dots in the upper-right
  3. Tap Settings
  4. Scroll down and tap More settings
  5. Tap Show my caller ID
  6. Set to Network Default

Cause

If you don't have this set to Network Default, our GSM cellular partners can't see what number is being used to place the call and aren't able to route the call correctly

Additional Notes

If you have a Motorola or Nexus phone on the GSM network and are experiencing this same issue, see: Outgoing Cell Calls Experience a Busy Signal


Article Created From

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