How to Provide Data Use Records to Republic Help for 1.0/2.0 Phones

Objective

Provide data use records to Republic Help

Environment

Procedure

  1. View your data usage in the Republic Wireless 
  2. Take a screenshot of the screen
    • Note: It may require more than one screenshot to capture all of the information on this page
  3. Open the Settings app
  4. Tap Data Usage
  5. Take a screenshot of this screen
    • Note: It may require more than one screenshot to capture all of the information on this page
  6. Attach the screenshots to your open Help ticket through the Gmail appthe Outlook appthe Yahoo app, or your preferred email app

Additional Notes

The bill cycle date listed in settings needs to match the bill cycle date in the Republic Wireless app, see How to Change the Billing Cycle Date in the Data Usage Settings on 1.0/2.0 Phones

The data usage page will have data usage broken down by app and by date. The top park breaks it down by date, and the bottom part breaks it down by app. Both sections are helpful in determining the cause of cellular data usage.

If you tap on each app in the Data Usage section of the Settings app, it will tell you if the data was used in the Foreground or the Background. 


Article Created From

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