Symptoms
- Member has data available but can't access it
- Member can call and text on cell
- Key icon will be visible in top right of notification bar
Environment
- Republic Wireless 3.0 phones
- My Choice (4.0) plans
- Republic App version 3.17.1.1
Resolution
- Open the Republic Wireless app
- Tap Data Tools
- Make sure Data Freeze is toggled off
Cause
Data freeze has been enabled
Data freeze will block all cell data except for white-listed data
Additional Notes
What Does the Data Freeze in the Republic App Settings Mean?
Article Created From
- 1310845