Time Warner Cable "Invalid Account Number" Exception Message

Symptoms

  • Exception message "Order is being rejected for account number. If an account number has already been provided, please provide a valid account number"

Environment

  • Porting a telephone number from Time Warner Cable to Republic Wireless

Resolution

  1. Reach out to Time Warner Cable directly to confirm the account number information or request a copy of the Customer Service Record (CSR) for the number you are porting
  2. Log into your email and open the exception message from Republic Wireless
  3. Reply back with the account number and/or CSR from Time Warner Cable

Cause

An invalid account number was submitted on the port order

 


Article Created From

  • 1320008

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