I Only Received a Refund for 1 Phone When I Returned 2

Symptoms

  • A refund is issued for only one phone when multiple phones were returned

Environment

  • Multiple RMAs (Return Orders)
  • Member uses only 1 return label

Resolution

Open a Help ticket with information about the items returned, including RMA numbers

Cause

Each RMA receives a separate confirmation email with an attached return label. Using only 1 return label for multiple RMAs will result in the associated RMA being processed on time with a significant delay to the others, as their associated return labels were not used


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