Symptoms
- A refund is issued for only one phone when multiple phones were returned
Environment
- Multiple RMAs (Return Orders)
- Member uses only 1 return label
Resolution
Open a Help ticket with information about the items returned, including RMA numbers
Cause
Each RMA receives a separate confirmation email with an attached return label. Using only 1 return label for multiple RMAs will result in the associated RMA being processed on time with a significant delay to the others, as their associated return labels were not used