Moto G4 & Moto G4 Plus WiFi Connectivity Issues After Nougat Update

Symptoms

  • After updating to Android 7.0 Nougat, the Moto G4 doesn't stay connected to WiFi network 

Environment

  • Moto G4
  • Moto G4 Plus
  • Android 7.0 Nougat

Resolution

  • Change the WiFi router's security protocol setting to WPA/WPA2 
    • If you require assistance changing your security protocol, please refer to the documentation for your particular router (or reach out to your router manufacturer's support team)

Cause

Motorola is aware of an issue affecting the inability to connect to WiFi networks utilizing the WEP/PEAP security protocol

Additional Notes

  • We'll continue monitoring this concern with Motorola, but will likely require a software update from Motorola to address WEP/PEAP
  • See the our related Community thread for tips & tricks related to this issue.

Article Created From

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