White Circle Button Stuck on the Side of the Screen on Huawei Ascend 5W

 No longer supported for new activation

While still supported for service, the phone(s) described in this article can no longer be activated on My Choice or other legacy plans. Please see Phone Compatibility on 5.0 Plans for information on currently supported phones.

Symptoms

  • A white circular button is present on the side of the screen at all times
  • Tapping the button displays a larger circle with the triangle, circle, square, lock, and clear data options

Environment

  • Huawei Ascend 5W

Resolution

  1. Go to Settings
  2. Tap Smart assistance
  3. Tap Floating dock
  4. Tap the Slider to turn the setting Off

Cause

The floating dock setting was turned on.

 


Article Created From

  • 1316538

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