No longer supported for new activation
While still supported for service, the phone(s) described in this article can no longer be activated on My Choice or other legacy plans. Please see Phone Compatibility on 5.0 Plans for information on currently supported phones.
Symptoms
- A white circular button is present on the side of the screen at all times
- Tapping the button displays a larger circle with the triangle, circle, square, lock, and clear data options
Environment
- Huawei Ascend 5W
Resolution
- Go to Settings
- Tap Smart assistance
- Tap Floating dock
- Tap the Slider to turn the setting Off
Cause
The floating dock setting was turned on.
Article Created From
- 1316538