How to Perform Basic WiFi Troubleshooting

 Objective

  • Troubleshoot WiFi network connectivity issues

Environment

Procedure

  1. Reset the WiFi network
    • The next steps are not necessary if connectivity is restored
  2. Follow the steps in How to Forget and Reconnect to a WiFi Network on Alcatel, Motorola and Samsung Phones and retest your WiFi.
    • The next step is not necessary if connectivity is restored
  3. How to Setup a WiFi Router to Work Best with Republic Wireless' Service

Additional Notes

It is possible that the problem is not a basic problem and may require more attention. If the issue persists after the above steps, open a Help Ticket or respond to your existing help ticket.

 


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