Assurance Wireless "Invalid Account Number" Exception Message

 Symptoms

  • Port order is being rejected due to an incorrect account number

Environment

  • Transferring your number from Assurance Wireless to Republic Wireless

Resolution

  1. Reach out to Assurance Wireless to confirm your account number
  2. Go to your email and locate the "Phone Number Port Exception" email
  3. Reply back with the account number

Cause

Assurance Wireless rejected the port order due to an invalid account number

Additional Notes

You can contact Customer Care at 1-888-321-5880 and a representative will help you.


Article Created From

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