Why Does My 1.0/2.0 Phone Have No Cell Service with the SIM Card from My Old Phone?

Environment

Answer

The technology used by our 1.0/2.0 phones pairs one SIM card to one phone, so you can activate using the original SIM card. A SIM card from another phone will not work.

Additional Notes

If you've swapped SIM cards with the intention of keeping your phone number, place the original SIM card back into the phone and then follow the steps in How to Reset Cellular Settings on 1.0 and 2.0 Phones

If your 1.0/2.0 phone did not come with a SIM card, please contact Republic Help


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