"PIN Invalid" Exception Message from FreedomPop

Symptoms

  • Exception message "PIN Invalid"

Environment

  • Transferring a number to Republic Wireless from FreedomPop

Resolution

  1. log into your FreedomPop account
  2. Navigate to My Account
  3. Click on Account Settings
  4. Find the entry for Phone Number Port Out Information to confirm PIN number
  5. Log into your email and locate the Exception email from Republic Wireless
  6. Reply back with the PIN number

Cause

FreedomPop has rejected the port order due to an invalid PIN number

Additional Notes

If the PIN number on your FreedomPop account matches the PIN number you submitted in your number transfer request then please reply back to Republic Wireless advising the PIN is correct


Article Created From

  • 1308068

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