Extend Home Not Working Well With MiFi Network or Mobile Hotspot Network

Symptoms

  • Calls do not come in to Extend Home or cell phone, either intermittently or always
  • Poor call quality with cell phone on WiFi and/or Extend Home
  • Issues do not persist when Extend Home is disassociated

Environment

  • Extend Home
  • MiFi router

Resolution

MiFi networks are generally not reliable for use with the Extend Home as they either do not provide sufficient bandwidth and/or Extend Home traffic is often throttled by the MiFi network operator. There is no solution or setting that can improve this performance on MiFi networks.

Additional Notes

MiFi is a wireless router that acts as a mobile Wi-Fi hotspot, which is not to be confused with a regular WiFi network. If your Extend Home is having issues on a regular WiFi network, provided by your internet service provider like AT&T, Comcast, etc., please open a help ticket and we can absolutely assist with troubleshooting the Extend Home on WiFi networks. You may also consider trying the steps in our Extend Home Troubleshooting Guide.


Article Created From

  • 2090909

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